flatdeckcarriers.co.nz, (“Flatdeck”) takes your privacy seriously, and we do not share your personal information with any third parties without your permission. Your email addresses are not for sale or trade and are strictly guarded. Privacy for our customers is extremely important.
Our Terms and Service agreement prohibits our customers from sending unsolicited bulk commercial email (aka “spam”) using our services. If it is brought to our attention that one of our customers is violating this policy, we take steps to stop them and ensure it doesn’t happen again. We also do everything within our power to keep non-customers from using our servers for spam. All client information such as email, phone numbers, addresses, etc. is used only for internal purposes. This contact information is used to get in touch with you when necessary and for announcements and our monthly newsletter. Financial information that is collected is used to bill you for products and services.
What personal information do we collect from the people that visit our website?
When expressing an interest in obtaining additional information about our services, purchasing or registering on our website, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
As you navigate our website, we may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons. This includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on our website (such as the web pages viewed and the links clicked).
When do we collect information?
We collect information from you when you register on our site, place an order, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To send periodic emails regarding your order or other products and services.
- To follow up with them after correspondence (live chat, email or phone enquiries)
We may also use information for marketing purposes. For example, we may use information you provide to contact you to further discuss your interest in our services and to send you information regarding us and our partners, such as information about promotions or events.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our website as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Cookies, Web Beacons and IP Addresses
We use commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate our website. This section describes the types of Web Site Navigational Information that may be collected on our website and how this information may be used.
- Remember your logged in status for all account pages.
- Understand and save user’s preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you have chosen to identify yourself to us, we use session cookies containing encrypted information to allow us to uniquely identify you. Each time you log into our website, a session cookie containing an encrypted, unique identifier that is tied to your account is placed your browser. These session cookies allow s our system to uniquely identify you when you are logged into our services and to process your online transactions and requests. Session cookies are required to use our Services.
We use persistent cookies that only our system can read and use to identify browsers that have previously visited our website. When you purchase our services or provide us with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that our system places on your Web browser. We are especially careful about the security and confidentiality of the information stored in persistent cookies. For example, we do not store account numbers or passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the Enterprise’s Web site, but you will not be able to successfully use the Services.
Web Beacons – We use Web beacons alone or in conjunction with cookies to compile information about our Customers and Visitors’ usage of our website and interaction with emails sent from us. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, our system may place Web beacons in marketing emails that notify us when you click on a link in the email that directs you to our website. We use Web beacons to operate and improve our website and email communications.
IP Addresses – When you visit our website, our system collects your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, we use IP addresses to monitor the regions from which our Customers and Visitors navigate our website.
Do Not Track – Currently, various browsers – including Internet Explorer, Firefox, and Safari – offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to websites visited by the user about the user’s browser DNT preference setting. We do not currently commit to responding to browsers’ DNT signals with respect to our website, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. We take privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
Public forums and customer testimonials
We may provide bulletin boards, blogs, or chat rooms on the Enterprise’s Web site. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.
We may post a list of Customers and testimonials on our website that contain information such as Customer names and titles. We have obtained the consent of each Customer prior to posting any information on such a list or posting testimonials.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We may use Google AdSense Advertising on our website.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.